ALS recognises the importance of providing insightful information to allow clients to choose the right testing laboratory. We are frequently asked to provide a wealth of information to both new and existing clients to maintain our approved supplier status including to some of the biggest Consultancies, Utilities, Waste Management and Water Treatment companies across the UK & Ireland.
New Client Guide
Our new Client guide provides an overview of the client journey, from quotation to completion.
Click here to view the ALS New Client Guide.
New Account Application
If you would like to apply for a credit account with ALS, please complete our Client Application & Credit Check Form and submit this file along with your analytical requirements to us via e-mail.
Click here to view ALS Laboratories' Account Activation process.
Accreditation & Certification
ALS holds a broad portfolio of accreditation and certification to help our clients meet their legal and regulatory obligations. If you are unable to find the documents that you require please contact us.
- ISO 14001 Certification - ALS Laboratories Ltd - Waters
- ISO 14001 Certification - ALS Laboratories Ltd - Land
- ISO 45001: 2018 Occupational Health & Safety Management System
- Coventry DOL, Dublin, Otterbourne, Field Services - Sampling & On-site testing & Wakefield UKAS ISO 17025 accreditation - Certificate
- Coventry, DOL, Dublin, Otterbourne, Field Services - Sampling & On-site testing & Wakefield UKAS ISO 17025 accreditation - Schedule
- Hawarden UKAS ISO 17025 accreditation - Certificate
- Hawarden UKAS ISO 17025 accreditation - Schedule
- Legionella Control Association (LCA) Certificate
- AGS Membership Certificate
- AGS Data Format Certificate
Below are some common policies that are frequently requested by our clients:
Insurance Documents
ALS holds a range of insurances to cover our liabilities and exposure.
- Employee Liability Insurance
- Public / Private Liability Insurance
- Professional Indemnity Insurance
Please contact us if you would like further information on the level of cover that we hold.
Payment Details
| ALS Laboratories (UK) Ltd - (Waters & Land) | |
| Company Registration Number: | 02391955 |
| Dunns & Bradstreet Number: | 396911364 |
| VAT Number: | GB 731 8606 35 |
| GBP IBAN Number: | GB63 HBUK 4001 2581 4271 99 |
| EUR IBAN Number: | GB84 HBUK 4012 7674 6057 67 |
For Land & Water remittance enquiries, please contact: bacs.receiptslabs@alsglobal.com
For Water invoice queries, please contact: Invoicequeries.ukenviro@alsglobal.com
For Land invoice queries, please contact: EUHDNInvoicers@ALSGlobal.com
For advice on sample stability, particularly for Microbiology samples, click here
Click here to download the Box Label for microbiological samples
Chain of custody / Sample submission sheets
Making a complaint
ALS is committed to delivering excellence in all areas of analytical laboratory services. Creating lasting partnerships with our clients through continuous improvement is a key goal for our business. ALS believes this is best achieved through open and honest communication and is why we are always keen to hear from our clients about how we can do things better.
The best way to contact us is via email or phone so we can discuss and process your query promptly. If you have a regular point of contact feel free to highlight any concerns directly with them and they will ensure that your issues are conveyed to the relevant staff and that this is recorded formally and handled through our standard complaint process. Our Client Services teams are always happy to assist.
We will always endeavour to resolve any issues with you as quickly and as fairly as possible and where we identify that a mistake has been made we will always try and implement corrections promptly and work alongside you to ensure that the issue is not repeated.
ALS will do everything we can to get your complaints resolved as quickly as possible and endeavour to provide a full formal response within 7 days of the complaint receipt inclusive of a thorough and complete formal investigation of the issues raised. This is referenced through ALS’ internal quality system with all associated investigations recorded and counter-signed by the senior management team.
Click below to download our complaints procedure:
For any further information, please contact us directly on:
ALS Waters: CustomerServices.UKEnviro@alsglobal.com
ALS Land: HawardenCustomerServices@alsglobal.com
Industry Magazines, Journals, and Wider Reading
Check out the Waterline Journal from The Water Management Society
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